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EMAIL CONTACT GENERAL INSTRUCTIONS

If you have any technical questions, please always check the FAQ first. If you still cannot find answers for your questions, please feel free to email us at support@novosun.com and include the following information:

  1. Your email address.
  2. Product name and version. ( For example, "SurveillizCam Professional 1.13)
  3. Basic system information. ( For example, "Desktop computer, Windows XP Professional English version, P4, 1GB Memory, 120GB HD, Logitech 4000 Pro Webcam, WinTV Capture Board " )
  4. Other information you think may be helpful for us to troubleshoot.

If you have sales questions, suggestions or want more information of our products, you are welcome to contact us at sales@novosun.com

Note: We answer email only on business day.

Useful Links

Microsoft WMV9 codec - The codec we suggest for our video surveillance software.

Free Divx Codec with Player

Microsoft Mpeg4 VKI V1/2/3